Privacy Policy for Horizon Soar

At Horizon Soar, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how Horizon Soar, located at 2847 Flinders Street, Floor 12, Melbourne, VIC, 3000, Australia, collects, uses, discloses, and protects information gathered through our intuitive flight booking platforms, bespoke travel planning tools, immersive virtual tour experiences, loyalty programs for airlines, real-time flight status updates, and personalized travel recommendations. We adhere to applicable privacy laws and regulations in Australia and globally, including principles consistent with the General Data Protection Regulation (GDPR) where relevant for our global operations.

Information We Collect About You

We collect various types of information from and about users of our online platform and services, which may include:

• Personal Identification Information: Such as your name, email address, postal address, phone number, date of birth, and passport details, when you book flights, register for an account, or participate in loyalty programs.
• Financial Information: Payment card details and billing addresses for processing transactions related to flight bookings or other services.
• Travel Information: Including flight preferences, travel history, dietary restrictions, special assistance needs, and loyalty program affiliations to provide personalized services.
• Usage Data: Information about your interactions with our site, such as pages visited, features used, IP address, device information (type, operating system), browser type, and referring URLs. This is often collected through cookies and similar technologies.
• Virtual Tour Interaction Data: Data on how you engage with our immersive virtual tour experiences, including navigation paths and features accessed, to enhance and personalize these offerings.

How We Use Your Information

The information we collect is used for various purposes, including:

• Providing Services: To process your flight bookings, provide travel planning tools, facilitate virtual tours, manage loyalty programs, deliver real-time flight status updates, and offer personalized travel recommendations.
• Improving Our Services: To analyze usage patterns, troubleshoot issues, and develop new features or improve existing ones across our platforms and services.
• Personalization: To tailor content, services, and offers based on your preferences and previous interactions with our site and services.
• Communication: To send you confirmations, updates, security alerts, and administrative messages related to your bookings or account.
• Security and Fraud Prevention: To protect our site and services from fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: To third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Airline and Travel Partners: To airlines, hotel chains, car rental companies, and other travel partners as necessary to fulfill your bookings and travel arrangements.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Horizon Soar, or protect the personal safety of users of our services or the public.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
• With Your Consent: We may disclose your personal information for any other purpose with your express consent.

Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server facilities. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: The right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page and update the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Horizon Soar

2847 Flinders Street, Floor 12

Melbourne, VIC, 3000

Australia